What are Desktop Support Services?

If you work on a computer, you work on a desktop. And you’ve probably been in a situation where something isn’t working like it should, where you don’t have the right program for a task, or where you have the software, but it’s about a decade old and your files aren’t compatible with anything at all.

That’s where remote desktop support, and Office 365 comes in. With Office 365, you are constantly updating your software, so that you are always on-trend and compatible with the latest technology. And remote support? Well, that’s so that you have a handy tech savvy person always at hand if your PC is invaded by gremlins.

Desktop Support Services vary greatly but can include any of the following:

  • Creation of user accounts (network and email)
  • Email access support (Outlook, Web Outlook, Entourage)
  • OS and security patches
  • Installation of network security and antivirus software
  • Imaging of workstations (Windows/Mac and MS Office)
  • Printer connectivity and network access troubleshooting
  • Remote connectivity configuration (Remote Desktop, VPN)
  • PDA support (Blackberry, iPhone, Android, Windows mobile devices)
  • Support for file, print and domain servers (physical and virtual)
  • Data backup and archiving for file shares

The Salt Desktop Support team works primarily with our Help Desk to resolve and address any issues that require physical support from an Engineer. Given the rapid pace of change within the industry, we have had to adapt to cater for these changes, even within our Help Desk environment.

Some of the changes that we foresee are:

  • Virtual Environments
  • Consumerisation vs Standardisation
  • Cloud Technology
  • BYOD (Bring Your Own Device)
  • Mobility
  • Real-time support

Users demand anytime, anywhere access to IT support and almost immediate incident resolution. Social media has exposed users to internet services that provide them with instant feedback and as such they expect the same experiences across all technology related activities. And at SALT, we are ready to provide you with the support you need 24/7. Check out our 24/7 Desktop Services here.

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