At Salt, we believe in our customers and the mark we intend to leave in Namibia. Our goal is to stand firmly by our customers and to give them the best service possible.
A year ago, we realised that one of our primary values – We are Perceptive – was not getting the attention it deserved. We were not listening as much as we should, nor were we trying to fully understand what we were being told by our customers. Our focus had drifted emphatically onto upholding our third value – We are Proficient. But being really good at what we do is not enough if our customers are not being treated as the kings and queens they are. So we made a resolution to shift our focus back to building meaningful relationships with our clients, to ensure that you are happy, and to help iron out any wrinkles that may be causing you frustration.
We set out to ensure that our relationships with our customers are genuine, founded in honesty, transparency and integrity. Now, a year later, our annual customer satisfaction survey reflects that our efforts are paying off in a big way.
According to this survey, our customers’ perceptions of Salt as a service provider have improved significantly over the year – showing a full 2 point increase over last year’s survey! According to one respondent “Salt is our best partner…they always act promptly to our needs and solve problems as they rise”.
Not only did our overall satisfaction rating improve, but our ratings for quality service and responsiveness soared too! This is a phenomenal feat for us, as we strive to improve yearly to give our customers faultless service.
As thrilled as we are with these results, we will not be resting on our laurels. We value every client, and we will continue to build on our service and offerings in the coming year. Thank you to everyone who has supported us this year, who has stuck with us. We are so pleased that we have been able to live up to your hopes. Here’s to an even better 2018!