We all would like to be treated with respect and kindness every day, but as we all know that is not always the case.
I was distraught the other day about how someone spoke to me and treated me.
Anyone would do anything to keep their customers happy and keep their stress levels to a minimum. As a supplier, Salt would go out of their way to keep their Customers happy, showing some appreciation wouldn’t do any damage or make you any less of a human being.
Though at times there might be a few complications, but not once has that setback stood in Salt’s way of how customers should be treated. In return from the customer’s side to Salt; they appreciate that we (Salties) are always giving/trying our very best.
What happened to me? Why am I writing this blog?
A customer ordered products from Salt, and the order was placed with the supplier. After the stock was received from the supplier, I had this gut feeling telling me: “It would make the customer very happy if I could deliver the stock today.”
Our amazing finance team then processed the stock items through the systems and I proceeded to prepare the final invoice.
I drove to their office at 16:00, when I reached the customers office I asked to speak to the Lady whom I have worked with through this entire process. Unfortunately She was out of office – This lady was very understanding as I worked with her this entire time.
I then asked if there was someone else I could explain everything to and who can sign off the invoice, whereby another lady approaches me with a very bad attitude, talks to me like I am not a human being. I stuck out my hand to introduce myself and the company I represent. Undisturbed, she looked at my hand, turned around and started speaking to the receptionist( the lady with the amazing personality just so by the way. I was distressed about that, but wouldn’t let that ruin my day. She turned her back to me once again as I was speaking to her, collected the stock and walked away. At that point, I felt like losing my mind because who does that? In the least, have the decency to tell me “Let me just quickly go put away the stock items and then I will be with you in a few minutes.”
After she returned to the reception desk, she signed off the invoice and walked away. I greeted her with a smile and said, “Have a wonderful day and may the rest of your week be filled with only joy and love.”
Once again, I stuck out my hand, she ignored it and turned to talk to the receptionist again. As I was on my way out, I heard her tone towards the receptionist and saw how she treated her. I honestly felt bad for the receptionist, because no matter what, the receptionist needs to put that behind her, put a smile on and work with clients.
In my experience, I feel that no human being should ever be treated like that ever!
As I got in my car, I was unsettled. I started talking to myself about this matter as I drove back to the office.
Steps you can follow:
- Always answer your phone with a smile.
- No matter how upset a customer is, try to keep them calm and ask what else you can do for them.
- Don’t treat others exactly like they treat you.
- Always have an understanding mind.
- Don’t use foul language.
- Greet people appropriately (Handshakes/Introducing yourself etc)
- Don’t show any form of attitude/anger/frustration/irritation etc.
- Be proud of the company you work for and don’t be ashamed to show it.
- If plan A fails, there are plenty of other letters left in the alphabet.
- Find a coping technique to help you keep you composure.
Ps. Treat others like you would want to be treated.
#OnsGeeOm #TheSelfieSaltie #ThursdayTip #BeKindAlways #PeopleSkills #Respect #Manners #SaltEssentialIT #Smile